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SERVICE INFO

Call Center

MEK ICS Co., Ltd consultant shall instruct kindly your needs when you call to the Customer Center.

Through using our homepage customer center your needs shall quickly be received by a technician to help fix the problem.

CALL CENTER

Visitation

We promise our visitation shall be attentive and prompt.

Your contentment is our first priority including the satisfaction of goods.

Delivery System

At an available location to receive the goods, you shall receive various and individual customer service.

We shall check your whole products with an advanced simulator system and the repair period will be completed within 3 days.

Sending a defective part is at your cost but a repair part is at our cost.

Customer Service Policy

We provide a free service if a repaired part will be defective within 3 months as a same problem.

Instruction of customer service fair

Warranty-in : An error within a warranty period during user’s normal operation

Warranty-out :

1) If a product is Out of Warranty

2) If a person is not a technician of MEK ICS Co., Ltd repairs a product

3) If a product is damaged by an external impact

4) If a product is damaged by a user’s negligence

5) If an electric capacity is over the regulatory of product

6) If a natural disaster occurs

Service Call : +82 70 7119 2552